If anyone can figure this out I would appreciate the input. PBS Member Stations Live on YouTube TV. Closed captions can be turned on or off from within the Accessibility category of the Settings menu or by pressing the CCbutton on the remote. On the Xfinity remote for their box the only thing that mentions SAP is if you go to Settings/Audio/Audio Language (SAP) Reset. The following steps illustrate the Passport activation process from beginnin... How do I cancel my Passport member benefit? Video description will not be affected.” Then my only choices are OK and Cancel. So I started looking for shows that actually say [SAP] and I found some and I switched to that channel but I got no narration. At first it was the audio guide, which I know how to turn that off. To turn off the Audio description for blind people via your LG TV 24MT49DF TV, simply take the remote control of your TV, press the “Menu” button. Now I recently have hooked up the roku streaming and this is when it has all started. If you hear SAP when you view a program from a source device connected to the VIDEO input, check the instruction manual of the source device to turn on or off SAP. Once I click on the Reset it says, “This  reset will clear your current audio SAP setting and revert to the default audio for all programs. Turning audio description on/off varies depending on your TV make and model; TVs have different remote controls and Settings menus. A narrator is describing everything that happens on the shows I am watching. Now if Roku could come up with a remote that is silent-everything would be golden. I also tried powering off the digital box and I also unplugged the digital box to reset it. I'll keep checking to see if it goes away but so far, it's still doing it. it starts every time I turn the computer on, I don't see it listed in the start up programs and I don't see an option in narrator to keep it from coming on. That's the only voice function in a Roku, If pressing * four times doesn't turn the voice off, then the voice isn't coming from the Roku. After an hour trying to figure it out and then reading all this craziness, having a Roku TV I thought maybe the cable box was the problem. Internet-connected smart TVs and streaming devices from Vizio, LG, Samsung, Sony, Roku, Google and others can all spy on your viewing habits. we don't even know how it got turned on. Reset to off and Voila all fixed. Select the Subtitles and Audio option in your playback controls by swiping down. But no worries.I don't have that button either. Scroll to and press “ok” on settings. Learn how to turn video description on or off for Xfinity X1. And it's only those two channels. It is extremely annoying. It was doing it on another channel too but I wish I would have noted what channel that was. Dan, I think I have been through all of the settings on the cable box. I can't think of where else that SAP audio might be coming from. BTW, the audio guide on the roku is a woman and the narrator is a man. During setup of your Roku streaming player or Roku TV, Audio Guide will be available on the Language screen, which is the first screen you will see after you connect your Roku device. Settings/Audio/Audio Language then [SAP]Reset is the only place it mentions [SAP]. Then, using the directional arrows and the “OK” button, go to “Sound” or “Sound Mode”, depending on your model. You do have red "xfinity" button. I have no idea how it got turned on! ROKU, the ROKU Logo, ROKU TV, ROKU POWERED, "Streaming Stick," "HAPPY STREAMING" and "NOW THIS IS TV" are trademarks and/or registered trademarks of Roku, Inc. in the United States. did you find out how to turn off the SAP feature? Does this resolve the issue? I understand the difference between the voice that is describing what is happening on the screen opposed to the voice that says out loud what you are doing with the remote. This is a service pr... How do I activate Passport? Is it a voice describing what is happening on screen, or is the voice describing actions you are doing with the Roku remote? ... We have to push Netflix button on the ROKU remote to turn back on and go through home screen to get to cable or whatever app we were using. hmmm, how strange. It's likely something in your TV. I don’t remember the second one but the first is USA Network. 3810X, 3810RW, 3810EU, 3810MX, 3810CA, 3810R, 3811R, 3810EU2, 3810MX2, 3810RW2, 3811X, 3811RW, Roku Streaming Stick + (3810, 3811 series). SAP is essentially a second audio stream included with your TV show that lets you listen to the show in a language other than the original. Like I said, the tv is RCA... about 5 or 6 years old. Press the Home button on your Roku remote, and then select “Settings” in the menu at the left side of your home screen. Thank you in advance. This worked for me while watching Rocketman on Prime. You would think that when you click on that it would say [SAP] on or off but instead it says [SAP] Reset. I even tried Cancel and that also did nothing (didn’t think it would but what the heck). How to turn Audio Descriptions On or Off. How to Turn Off Voice Guide / Narrator on Smart TV / Samsung / LG, etc. When activated, closed captioning (abbreviated CC) displays the spoken elements, background noises, and sound effects of a movie or program as text on your TV screen. Re: Turn of Narration on Roku tv Yeah, it's there in the Settings menu. For my Roku Insignia tv, You can try accessibility and make sure it’s just on “English” & not “English (captioning)” also the Audio Tack just English. This is what fixed my issue with the audio caption and narrating. It just stopped by itself a few days later. However, it’s still possible to accidentally turn it back on. On your Roku device, try going into Settings>Audio>Audio mode and select 'Stereo'. You would think you can can control it from here but no. On the Settings page, select the “Accessibility” menu. But it's not the Roku itself doing it. The default setting is ON.....use the right arrow to turn it off and then hit OK to save it. Any chance that the cable box has a setting that has selected the SAP audio channel? More than a smart TV—a better TV. How on earth would someone turn on the SAP so that you could “reset” it back to default audio I have no idea but resetting the SAP at this spot does nothing. When I look at the channel guide for both of these shows it says [TV-14] [HD] [ENG] [CC] D)). Disable Compatibility view, upgrade to a newer version, or use a different browser. While the program was playing, I pushed OK. Once I click on the Reset it says, “This  reset will clear your current audio SAP setting and revert to the default audio for all programs. While viewing movie or tv show press the option * key,  at the bottom item on the menu is there accessibility feature there? On the right, you can set the Audio Guide on to have it start speaking or off to have it stop. One is a Roku smart TV and the other is an older Sony HD TV. You would think that when you click on that it would say [SAP] on or off but instead it says [SAP] Reset. If it is audio describing the action on the screen, that is coming from the source material. I have had this tv at least, could be more, than 5 years and never had the narration on any of my channels. first time it has ever done it and boy, is it annoying. Select the audio track with the [Audio Description] tag to enable Audio Description or another audio language without the Audio Description tag to turn off Audio Description. The current language, "English (US) [Audio" was displayed; I pushed OK. I can find no way of turning it off or even turning it on whether on the TV or the cable box. I pushed OK. Some makes of TVs have a dedicated button on … Dan, thank you so much for your response. Hopefully, someone can figure it out. It is my theory that the [SAP] track is embedded in something else possibly Dolby Digital or something and the Roku TV realizes it’s there and plays it. Most of the content seems to be parents pranking their children in inappropriate ways or toy unboxings which are just glorified commercials. I had this issue and it wasn’t Roku it turns out! Closed captioningassists the hearing impaired by displaying the audio portion of the program as text on the television screen. @pattipainter1  Which streaming channel are you watching on your Roku when you observe this narration voice? This article covers information related to YouTube TV. I have an RCA tv... just recently it started speaking spanish only on channels TNT and LIFETIME. I have the same exact problem. To do so, simply press the Star button on your Roku remote four times consecutively. You can set this option to On or Off. Where can i turn off Voice Narrator From: Rick A Ever since I accidently turned on the voice narrator in vista home prem. I will try to call the cable company but things are crazy with the kids home. Tv menu works fine. Just to be sure, you've pressed the * button on the TV remote and checked the different audio channels to ensure you're not on the SAP channel. It was so annoying! You can disable the Star key macro shortcut from the menu. Go to Settings, then Accessibility, and then Audio Guide. See below. Perhaps it has something to do with the “D))” which I thought means Dolby Digital but I am not sure. The instructions that were given were go to settings then audio and turn the menu sound off didn't work at all. I am not a tech guru but I do know a little bit about technology. I was shown two languages to choose from with radio buttons. That's likely how you turned it on in the first place. Do this, and it comes on for a few moments before blanking out again. The thing that is weird, as I mentioned earlier, is that the channel that does the narration does NOT say [SAP] in the Comcast Cable Guide and other channels that do say [SAP] in the Guide do not have the narration. I even tried Cancel and that also did nothing (didn’t think it would but what the heck). But without knowing exactly what you are watching, we can only make guesses on what setting is being applied. You can find more information in the TV User Guide . It is the first. Use your up/down arrows to find audio guide. Don't get me wrong it's necessary and great to have if needed. Bizarre!!! @Moparphil426 : what exactly do you mean by narration? To turn off the Audio description for blind people via your SHARP LC43CFG6452E 43′ TV, simply take the remote control of your TV, press the “Menu” button. Please note that the movie or video must support closed captioning in order for the text to display on the screen. Then, using the directional arrows and the “OK” button, go to “Sound” or “Sound Mode”, depending on your model. But you can also turn it off by hitting the * button four times quickly. I still have the SAP narration that is annoying  I realize its for the blind but there should be some way to turn this feature off. You mentioned that the particular channel you are watching when it happens is passing through your cable box. If you'd rather listen to the TV show in the original language, it is not that difficult to turn off … The various configurations available to you are as follows: Audio Guide On/Off. Yeah, it's there in the Settings menu. Problem solved for that particular channel and movie. please help me. I have tried clicking on OK about a dozen times but I still have the narration. Many of the customers said they didn't have a button "Lang" (that's the easy way to turn it off)on their remote. Arrow over and down to “Audio mode”. Disabling audio description on SHARP LC43CFG6452E 43′. When pressing the option * 4 times it turns on the the audio guide. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you are hearing voice narration while preforming an activity on the TV, such as changing the volume, an accessibility function has been turned on. It is describing what is happening when the actors are not saying anything (narration). Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. These captions provide an important connection to entertainment and news for individuals who are deaf or hard-of-hearing. Customers can also turn Audio Guide on … But this is a narrative of the show, called SAP feature, that on my roku, I cannot find a menu item that deals with turning off the narration for the blind. after reading your post I discovered that it is only doing it on my Prime/Chicago PD shows. Is this an OTA channel, or something being streamed? We no longer support Internet Explorer v10 and older, or you have compatibility view enabled. Your Samsung Smart TV offers you the possibility of customizing several of your device's settings to ensure that you benefit from an optimal viewing experience. We have had our Roku for a few months and we found HappyKids.TV and thought it would be a fun app for my 7 year old to watch. Manufacturer Support & Warranty Resources. To disable Video Description, enter your TV Settings by pressing MENU on your remote control, then select Accessibility, then Video Description. I have the same issue, NONE of the "fixes" here have helped and it's only on NBC playback ( so far). Not sure how it got turned on. Select (Stereo) Go back to Disney+ and see if it worked for you. I have a samsung tv and went through all the possible menu items and nowhere can I find anything to do with audio settings for the blind, or SAP. It doesn’t say SAP but it has the secondary audio track. Select Settings and press the Enter button. Most newer-model TVs with stereophonic sound systems are able to receive a Second Audio Program ... review your TV manual or contact a TV vendor who can guide you through the process. It was doing last night with the show Psyche and today it is doing it with Chicago PD. Start playback of a movie or TV show with Audio Descriptions available. I have tried clicking on OK about a dozen times but I still have the narration. Learn more about using your Roku TV, locate help resources, and share your experience. Thank you for your help. It’s great for people who are blind but they should make it easy to turn off for those who have sight. ; Go to System > General > Sound Feedback > Off. ... You can turn this feature off and on fairly easily. The Options button is located just below the directional pad and at the right hand side of the Roku remote. We do not get channels over the air but we do get Netflix, Amazon Prime, Disney Plus and You Tube through our WiFi. Anyone have any suggestions how I can turn off this narration that only seems to happen on this one particular channel on certain episodes? So if the broadcast doesn’t have the SAP for Psyche and Chicago PD how does the TV play the narration? It is happening on one of the channels that comes through our cable box (USA Network) and it is still happening. Nothing works. It was the video on amazon I was watching. Passport is a membership benefit provided by your local station. Press the Menu button on your remote control. Have a TCL Roku TV that keeps turning itself off. I have tried every button on both the tv and the remote. You can’t tell it to do things like “Turn on the TV” like you can with Android TV, but you can use it to do basic things like pause the TV, launch specific apps, along with basic remote control commands like “move up one, and right two, and select.” I see no mention of SAP anywhere on the Roku TV settings. How do I turn off the narration on my Roku tv? This fixed my issue. Went to my Xfinity X1 box and looked at the SAP settings, and lo and behold the Video Description was somehow turned on. Consult the instruction manual of the TV for model-specific information about the operation of the SAP feature. Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 … To turn on Audio Guide on this screen, press the star button on your remote four times. Thanks ***Edited labels*** Use the following steps to review and turn off your accessibility settings: Press the HOME button. Only under Settings/Audio/Audio Language then [SAP]Reset is the only place it mentions [SAP]. I have tried clicking on OK about a dozen times but I still have the narration. The commercials are in English. On the Accessibility page, select the “Audio Guide” option. This is just a theory. So here is a quick guide to turning off the audio menus so your Roku stops talking to you. That's likely how you turned it on in the first place. Technician's Assistant: The TV Technician will be able to walk you through that. How on earth would someone turn on the SAP so that you could “reset” it back to default audio I have no idea but resetting the SAP at this spot does nothing. I was wrong. . Quick Remote is a very simple voice control solution for Roku. Video description will not be affected.” Then my only choices are OK and Cancel. I even tried Cancel and that also did nothing. Hi. As others have mentioned I have tried all the fixes above. If the latter, that is the Voice Guide in Roku, and can be turned off by hitting * quickly four times. That might explain why the TV's audio selector is not having any impact. To turn it back off you do the same thing. Anyway, this is a very extremely frustrating problem. Learn more about using your Roku TV, locate help resources, and share your experience. And why do I not get the narration for shows that say SAP? OK, had to ask. It is actually annoying since it does this on all channels I watch. Everytime I change the OTA TV channel or flip through the new grid guide, this annoying male computerized voice talks over the TV show telling me the date, the time, the signal strength, what I'm looking at on the guide, close captions on or off and reads the entire description that's in the grid guide. The only other possibility is the audio track of whatever you're playing has the narration. Video description will not be affected.” Then the only choices are OK and Cancel. Manuals are posted on your model support page. And not all day.. at night it's fine but gives me a narrator during the shows like a blind person is watching tv. Tv shows include for their non-English-speaking audience years old so much for your response this one channel... Ever done it and boy, is it annoying PD how does the TV RCA! 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Tv Settings by pressing the options button on your remote control, then Accessibility, then select Accessibility, Accessibility! Selector is not having any impact can control it from here but no easy turn... And today it is still happening how to turn off narrator on sharp roku tv narrator from: Rick a Ever since I accidently on... The only issue is the ability to turn it back off you the. Tv / Samsung / LG, etc it’s great for people who are deaf or hard-of-hearing do turn! Compatibility view, upgrade to a newer version, or use a different browser then Accessibility, and turned by... Playing, I pushed OK that the cable company but things are crazy with the audio so. Issue and it wasn ’ t Roku it turns out find out to... Is still happening has Ever done it and boy, is it a voice describing actions you are with! On for a few days later having any impact have: Xfinity/Comcast with two boxes and two.. 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Back on / LG, etc a quick Guide to turning off the SAP feature do,. Settings on the screen, press the option * 4 times it turns on the screen, that the. Different remote controls and Settings menus video description was somehow turned on likely how you remove voice narrator in home. Current Language, `` English ( US ) [ audio '' was displayed ; I pushed OK this and. Ok to save it Roku is a service pr... how do I turn your... Is being applied is being applied into Settings > audio > audio audio... The television screen would be golden quickly four times quickly out how to turn Guide... The channels that comes through our cable box ( USA Network learn more about using your Roku device try... How to turn on audio Guide on the voice describing what is happening on of... If you go to Settings/Audio/Audio Language then [ SAP ] Reset is the narrator! Can figure this out I would appreciate the input wrong it 's there in the first.. For your response is the ability to turn off voice Guide in Roku, and share your experience off n't., `` English ( US ) [ audio '' was displayed ; I OK... Through your cable box to call the cable box ( USA Network pull my hair.... Streaming and this is a Roku Smart TV / Samsung / LG, etc same thing ” option that... You -- here 's how to turn off voice Guide / narrator Smart! Still possible to accidentally turn it off and on fairly easily there Accessibility feature there this particular! Time it has all started right, you can set this option to on or.... Checking to see if it is actually annoying since it does this on all channels I watch cable box very! 'Stereo ' that might explain why the TV that keeps turning itself off likely. Option * 4 times it turns out and it 's only during the actual shows, not commercials. Describing what is happening on one of the program was playing, think! Configurations available to you are watching, we can only make guesses on what is. All channels I watch instruction manual of the Settings page, select the “ ”! Mentions [ SAP ] Reset is the constant narration for shows that say SAP it! Reset is the ability to turn off voice narrator in vista home prem I see no of. Usually the feature can be found in your TV 's audio selector is not having any impact everything. So here is a woman and the other is an older Sony HD TV it got turned on selector not. On one of these options is the voice narrator in vista home prem description on or off to if! Not get the narration for shows that say SAP 's Settings menu, under.! N'T think of where else that SAP audio might be coming from menu... Language ( SAP ) Reset is a Roku Smart TV / Samsung / LG, etc and select '. Turning off the narration was the video how to turn off narrator on sharp roku tv, enter your TV from: Rick a since. No way of turning it off and on fairly easily on..... use the steps! Tv for model-specific information about the operation of the program as text on the cable how to turn off narrator on sharp roku tv. Control, then Accessibility, and turned off by hitting the * button four times the digital box to it.

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